Book now
Languages

Privacy Policy

GUEST INFORMATION

At Fairmont Hotels & Resorts we stress the importance of privacy and are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy 'Fairmont Hotels & Resorts' means Fairmont Hotels Inc. and its affiliated companies, as they may exist from time to time, which include, without limitation, the subsidiaries which carry on business that use the following names:Fairmont, Fairmont Hotels and Fairmont Hotels & Resorts. The words 'we' and 'Fairmont Hotels & Resorts' do not include third party hotel owners or third parties involved in the delivery of services, however we have requested such hotel owners and third party suppliers to abide by the terms of our Privacy Protection Policy.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by Fairmont Hotels & Resorts in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding Fairmont Hotels & Resorts corporate customers.However, such information is protected by other Fairmont Hotels & Resorts policies and practices and through contractual arrangements.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

  1. By making a reservation or by using Fairmont Hotels & Resorts services.
  2. By registering with Fairmont Hotels & Resort's loyalty program, President's Club.
  3. By registering on the Everyone’s an Original website.
  4. By providing it to us in communications regarding service delivery such as comment cards.
  5. By providing the information to us by participating in a marketing initiative.
  6. By visiting our website.
Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using Fairmont Hotels & Resorts services it is necessary to have information in order to identify you, contact you and to process your purchase and requests.This information usually includes your name, address, phone number, e-mail address, credit card number and expiration date, and language preference.It may also include, if you choose to share that information with us, your preferences regarding the delivery of your service such as type of room, type of bed, and the like.You may wish to have your purchase of Fairmont Hotels & Resorts' services recognized in a third party's loyalty program with which Fairmont Hotels & Resorts has a relationship.To do so will require you providing us certain verification information such as your membership number in the third party program.We also offer special discounts from time to time that may have qualifying criteria.Sometimes we offer special offers to, for example, seniors or for children.To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of booking.You may be required to provide personal identification with your date of birth in order to verify this upon check-in.

Fairmont Hotels & Resorts is a family of management companies that manage hotels for third party owners. Your personal information is shared with the third party owner of the hotel where you intend to stay and those of its employees involved in delivering the service to you to the extent necessary for them to do so and to process the transaction.All hotels that are managed by Fairmont Hotels & Resorts are required to agree to abide by the terms of this Privacy Protection Policy.

From time to time, we offer packages or other services that involve third parties.If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

Fairmont Hotels & Resorts may use the information you provide to send you offers and information about Fairmont Hotels & Resorts services and those of select third parties.Your information will not be given to these third parties but rather the offer of the third party will be provided to Fairmont Hotels & Resorts which will manage the distribution.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to Fairmont@fairmontmarketing.com, using the subject line "Unsubscribe", so indicating your request with sufficient personal identifiers so we can appropriately act on your request.All our marketing communication of this type will also contain instructions for unsubscribing.

Close
We use cookies on this site to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. Read more.
You can find more information in Cookies Policy page.